Frequently Asked Questions

Welcome to Drive Electric, your car will be fully charged and rearing to go! Here are some important points to note and some frequently asked questions.
  • What are the main benefits of driving Electric?
There are many incredible benefits of driving Electric. For one it is better for our planet, Pure EVs have no tailpipe, so they don’t emit any exhaust gases, which reduces local air pollution particularly in congested cities. You will have a much lower running cost, and much better driving better driving, EVs have more responsive acceleration and regenerative braking when easing off the accelerator. They tend to have a low centre of gravity, which improves handling, comfort and safety. You can also enjoy much less noise and while you enjoy Cape Town or Johannesburg visit be sure to look out for free, priority or dedicated parking bays for electric cars, positioned with convenient access in mind.
  • What is the minimum age for rental?
Anyone with a valid license can rent from us over the age of 25 years. Drive Electric does retain the right to rent to any individual at its own discretion.
  • What are the requirements for renting a car from Drive Electric?
Valid driver’s license from any country and ID as well as a valid credit card.
  • How do I book?
Our bookings are done online.  
  • Do prices include insurance and VAT?
Yes. All quoted daily rates include comprehensive insurance. However, excesses up to R4,500 do apply.
  • What is the excess?
The excess is your maximum liability. Any damages up to the excess amount (varies according to model) are the for the renter’s account. Over and above this amount our insurance will take over.
  • Is there a zero excess option?
We do not have a zero excess option. We advise you to check if your travel insurance or credit card covers car rental excess.
  • What if damages are not our fault?
The renter is liable for any damage including accidental tyre and windscreen damage during the course of the rental.
  • Are there any hidden or additional cost?
Only extra kms or damages will be charged thereafter. Drive Electric retains the right to charge a discretionary valet fee should the car be returned in a state deemed unacceptably dirty (including all and any evidence of smoking).
  • Can we have extra drivers?
Extra drivers come free of charge if we are provided with a valid license prior to rental. We do not allow cars to be rented by one person to be entrusted to a third party without our prior knowledge and consent.
  • Do you do deliveries and collections?
We do not offer this service, all collections and drop offs are done at our dedicated locations. Select yours when checking out.
  • Can we drop or collect the car in a different city in South Africa.
We do not offer this outside of Johannesburg and Cape Town.  
  • How do your Airport collections and drop offs work?
Select the collections and drop offs according to your preference.
  • What do you do with my card details?
Your card details are stored securely online with internationally recognised secure payment software.
  • What if I want to rent vehicle for less than 24 hours?
You can return vehicle within the 24 hours. Although our rentals and rates are on a 24 hour basis.
  • What are your cancellation policies?
For a cancellation at least 2 weeks prior to rental date we will refund 100%. For a cancellation less than 2 weeks prior the 50% booking fee will be lost.
  • What if an accident occurs?
Call us immediately. If there is another driver and witnesses involved get their contact details, addresses. Take pictures of damages on both vehicles. In case of accident requiring an insurance claim we will need a police report to be made. We will assist with this.
  • Are pets allowed in vehicles?
Unfortunately, we do not allow pets in our vehicles. You will be liable for any damages and a valet fee if we suspect there was an animal in the vehicle.
  • Are the vehicles tracked?
Yes. All of our vehicles are tracked for your safety. Any tracking alerts pertaining to irresponsible driving may result in cancellation of contract.